Help Desk Services
We know that the majority of technical issues encountered can easily be fixed in-house, avoiding on site charges. The system we have designed allows users to submit tickets via phone, e-mail, Help Desk, or our website. Each user also receives e-mail notifications on the status of open tickets and has the ability to check tickets online using their login information. Upon receiving a ticket our System Engineers will first try to solve the problem over the phone or live chat agent on the Help Desk website. Any problems that persist will have a technician dispatched on site.
We currently offer Help Desk support plans that fit any companies' needs, and our Help Desk service is included with most of our managed care plans.
Benefits
Benefits of Network Management
 • Provides advanced warning of hardware failure
• Increases system availability
• Reduces downtime cost, improves productivity
• Allows for network trend analysis
• Enables fast action if there is a security breach
• Freedom for your staff to focus on strategic initiatives
• Efficiency with notification & remote troubleshooting
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